Perfect Skin Serums Unauthorized charges to my card 1 week after emailing them to cancel future charges Internet

 I recently ordered what I was told was a sample of a skin cream and eye serum. I paid only $4.95 shipping to receive the samples. After receiving the product, I sent two emails to them requesting that future shipments and charges be cancelled. I never received a response and instead, to my surprise, my bank account was cleaned out with a $176 charge to my card for the products. When I ordered these samples, nowhere did it say that this was a 15 day trial and that I would be charged for these samples. I sent the emails because I figured that they would attempt to send future shipments, so I wanted to get ahead in the game and make sure I would not be billed any further. I called and spoke with a representative that told me that I could not email a request but needed to call. I received the product with a shipping label stating, “If you have any issues or concerns feel free to call 888-211-3686 or email us at customer service@agelessyouthsetums.com”. So I emailed requesting no future shipments or charges. I then requested again over the phone to cancel and to credit the $176 back to my bank account. They cancelled the so-called account but my request for a refund was denied stating that because I didn’t notify them within the 15-day trial period that the charge stands. I offered to send the product back for refund, again, denied. She further stated that if I reported this to my bank that I would then be guilty of fraud since they had me recorded over the phone. Scams like this need to be dealt with and stopped.