Power Home Technologies Monotronics No-Cancel Contract for military members?!?!? Ridiculous ethics!!! DO NOT SIGN WITH THEM!!! Internet

Hi Tina!  I called up the owner of the company.  Brad or something.  I don't remember his name.  He then referred me to some guy that was in the army and he had requested a copy of my husband's orders, which I had already sent to the previous rep.  After he looked at it, I had to call to schedule them to come get their equipment before I PCS'd.  I really had to make a big deal inorder to get some resolution and honestly, it wasn't worth the headache.  It shouldn't be that way for service members and being as how thie guy was previously in the "Army", I didn't feel the need to explain myself.  The PCS orders should have been suffice.  I'm glad here in naples I don't have to deal with that.  I hope that helps.  If it doesn't feel free to email me.  ap422w@gmail.com

How did they resolve your issue? We've been dealing with this for over a year. 

PHT did resolve my complaint.  

Hi,

I'm actually in a similar situation and my husband is a Marine.  We received  PCS orders as well but stateside rather than overseas.  I reported them to the BBB because like you I was also informed that we would be able to cancel under the Service Members Civil Relief Act before I allowed them to install the system.

I received a response from a supposed prior MSG in the Army that works for them that they do have a policy for people that PCS overseas.  If it will help and want me to forward that response to you just let me know.

I was told by an employee that "in these cases it's his word versus yours."  It's a shame they feel they can do this...especially to military families.  I feel it's a scam they are running and am going to try and have it investigated further.  I hope this helps though.