Primecast False Advertising Pompano Beach, Florida

Primecast Team: I am responding to your comment on here. I contacted directly the account manager from Primecast that is assigned here to VantagePointe Homes and it was more nightmare than help. Very unprofessional and caused more problems. All the contact was done via e-mail and have all the proof in writing to prove it. And just to get an idea, since wasn't got nothing solved from calling your customer service number; and this has been since day one that got your service; always end up contacting people in the upper management within the company Primcecast/Connexions. She had the nerve to tell me that not to contact anyone in upper management or anyone in Connexions technology. Hmmm !!!! All I know that as of this time nothing has been solved and all a big lie ! This manager also said that I am locked into a 24 month commitment with DirecTV when never signed such thing and then again who in the right mind is going to sign a 24 month contract when only signing a 1 year lease ? Also I contacted DirecTV and found out that there is not such 24 month commitment with them. When I asked her again about it she kept saying that yes do have a 24 mo contract. Again more lies and bs ! Each time you talk to someone is a different story and things get worst. No help and such. So there you have it, I already contacted your customer service center as you mentioned and they have been no help at all, like been since day 1 and such. Again as I said before, based on my experience and my opinion, I don't recommend anyone to move to any property that uses Primecast ! Also people, remember, they do what they do because they know you have NO other choices since the properties like this one, that uses Primecast, they are not wired to use any other company and they know you have no choice. Is either Primecast or NOTHING ! I have also filed a complain with the FCC and Federal Trade Commision against Primecast for their business practices and service issues.

Here at Primecast, we pride ourselves on giving our customers the best
there is to offer when it comes to television, Internet, and phone
services.  We also strive to extend the utmost care to our customers, so
we went out on the web just to find customers in need!  Primecast would
like to sincerely apologize for any difficulties or inconveniences you
have come across, especially if you are not receiving
the customer care you deserve from us.

 
So when hiccups happen, we are always willing and able to assist
you in resolving any issues you may have. Please contact our customer
service call center at (866) 671-1117 or email us at ResponseTeam@goprimecast.com
so we can help you right away with any of your concerns.  We look
forward to hearing from you and appreciate any comments/suggestions you
would like to share. 

Thanks!

The Primecast Team