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Report: #478365

Complaint Review: PRIMECAST - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Denton Texas
  • PRIMECAST Nationwide U.S.A.

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Primecast steals from you.

They first inform us that basic cable is FREE. Then Lynd company decides to charge residents 45/month. No choice, absoute must pay or lose all telecommunications.

Now my problem with Primecast. I signed up for the "High" speed service(3MB) which to be billed at 30.00/month. Connected Oct 15 2008. I have had nothing but frequent disconnects, S L O W service. Have ran several speed tests which often tests at 0.5 MB.

Was informed by technician that the reason for slow service is due to Verizon which has limited the amount of bandwith they will allow Primecast to purchase for its customers.

Primecast sends bills to me and I pay them. Then they send an extreme bill for 120.00 for internet, back billed because they were not aware that I had Internet?? Come on.

I called to complain about the poor quality and the etchnician tells me he hopes to have issue resolved in 1 week. Still not resolved after 1 week.

THEN Customer service contacts me to say that they are back billing for 30.00 per month service. I inform him that I do not owe for substandard service, since I had subscribed for 3mb service and was only recieving 0.5mb service. He responds sarcastically that I had signed up for "UP TO 3mb."

Come on.

Someone needs to make these arseholes see to light of day and customer service. I have no qualms with paying for service I agreed to pay for, but at least give me what you say you will provide.

Please help and MOST definitely avoid these idiots if you have a choice!

Lyndsux
Denton, Texas
U.S.A.

This report was posted on Ripoff Report on 08/11/2009 07:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/primecast/nationwide/primecast-timberlinks-rip-off-nationwide-478365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 Consumer Comment

Pride before the fall

AUTHOR: Consumer1st - (United States of America)

POSTED: Thursday, January 26, 2012
Primecast may pride itself in delivering excellent customer service, but as a new compulsory customer of Primecast, my opinion is they fall far from the mark. I have been a customer for nine days and have placed at least that number of calls to technical support, customer service, and billing.

The community I moved to has some agreement with Primecast which results in a monopoly. No other service provider is available allowing Primecast to do relatively as it pleases leaving residents with the choice of accepting Primecast's often abusive practices, living without services, or moving.

If Primecast is serious about customer service, I personally welcome a call from their corporate office to discuss what my experience has been in such a short period of time.
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#2 UPDATE Employee

Primecast Response Team

AUTHOR: Primecast Response Team - (United States of America)

POSTED: Tuesday, July 19, 2011
Here at Primecast, we pride ourselves on giving our customers the best there is to offer when it comes to television, Internet, and phone services.  We also strive to extend the utmost care to our customers, so we went out on the web just to find customers in need!  Primecast would like to sincerely apologize for any difficulties or inconveniences you have come across, especially if you are not receiving
the customer care you deserve from us.
 
So when hiccups happen, we are always willing and able to assist you in resolving any issues you may have. Please contact our customer service call center at (866) 671-1117 or email us at
ResponseTeam@goprimecast.com so we can help you right away with any of your concerns.  We look forward to hearing from you and appreciate any comments/suggestions you would like to share. 

Thanks!

The Primecast Team

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#1 Author of original report

S.O.Story

AUTHOR: Lyndsux - (U.S.A.)

POSTED: Tuesday, August 11, 2009
After filing this report I AGAIN contact Primecast customer service. I spoke with a gentleman namewd Alex. I notified Alex of my billing problems, poor or No service. Alex informs me that I am not being billed for Internet after he identified me and my Timberlinks address.

He leaves for a few minutes then returns saying that I am being back billed for internet. I remind Alex that my Internet does not work and that I do not wish to pay for poor or inefffective service. He states I understand, but you have to pay. I ask Alex. If you pay for something do you expect it to work? He replies:Yes. I agree with him and ask him to remove the 120.00 back bill for internet service. I ask to speak with supervisor. Alex comes back and says that his supervisor is unavailable.

He does inform me that the spupervisors name is George Hutton, Primecast 3800 Central Blvd, Pompano Beach, FL 33064. Just in case anyone else has problems.

Still waiting to have my call returned 4 hours later.

It's so nice to be a valued customer of Primecast: NOT.
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