PRIMECAST - TIMBERLINKS Rip Off Nationwide

Primecast may pride itself in delivering excellent customer service, but as a new compulsory customer of Primecast, my opinion is they fall far from the mark. I have been a customer for nine days and have placed at least that number of calls to technical support, customer service, and billing.

The community I moved to has some agreement with Primecast which results in a monopoly. No other service provider is available allowing Primecast to do relatively as it pleases leaving residents with the choice of accepting Primecast's often abusive practices, living without services, or moving.

If Primecast is serious about customer service, I personally welcome a call from their corporate office to discuss what my experience has been in such a short period of time.

Here at Primecast, we pride ourselves on giving our customers the best there is to offer when it comes to television, Internet, and phone services.  We also strive to extend the utmost care to our customers, so we went out on the web just to find customers in need!  Primecast would like to sincerely apologize for any difficulties or inconveniences you have come across, especially if you are not receiving
the customer care you deserve from us.
 
So when hiccups happen, we are always willing and able to assist you in resolving any issues you may have. Please contact our customer service call center at (866) 671-1117 or email us at
ResponseTeam@goprimecast.com so we can help you right away with any of your concerns.  We look forward to hearing from you and appreciate any comments/suggestions you would like to share. 

Thanks!

The Primecast Team

After filing this report I AGAIN contact Primecast customer service. I spoke with a gentleman namewd Alex. I notified Alex of my billing problems, poor or No service. Alex informs me that I am not being billed for Internet after he identified me and my Timberlinks address.

He leaves for a few minutes then returns saying that I am being back billed for internet. I remind Alex that my Internet does not work and that I do not wish to pay for poor or inefffective service. He states I understand, but you have to pay. I ask Alex. If you pay for something do you expect it to work? He replies:Yes. I agree with him and ask him to remove the 120.00 back bill for internet service. I ask to speak with supervisor. Alex comes back and says that his supervisor is unavailable.

He does inform me that the spupervisors name is George Hutton, Primecast 3800 Central Blvd, Pompano Beach, FL 33064. Just in case anyone else has problems.

Still waiting to have my call returned 4 hours later.

It's so nice to be a valued customer of Primecast: NOT.