Complaint Review: PRIMECAST - Nationwide
- PRIMECAST Nationwide U.S.A.
- Phone: 866-671-1117
- Category: Satellite Companies
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They first inform us that basic cable is FREE. Then Lynd company decides to charge residents 45/month. No choice, absoute must pay or lose all telecommunications.
Now my problem with Primecast. I signed up for the "High" speed service(3MB) which to be billed at 30.00/month. Connected Oct 15 2008. I have had nothing but frequent disconnects, S L O W service. Have ran several speed tests which often tests at 0.5 MB.
Was informed by technician that the reason for slow service is due to Verizon which has limited the amount of bandwith they will allow Primecast to purchase for its customers.
Primecast sends bills to me and I pay them. Then they send an extreme bill for 120.00 for internet, back billed because they were not aware that I had Internet?? Come on.
I called to complain about the poor quality and the etchnician tells me he hopes to have issue resolved in 1 week. Still not resolved after 1 week.
THEN Customer service contacts me to say that they are back billing for 30.00 per month service. I inform him that I do not owe for substandard service, since I had subscribed for 3mb service and was only recieving 0.5mb service. He responds sarcastically that I had signed up for "UP TO 3mb."
Someone needs to make these arseholes see to light of day and customer service. I have no qualms with paying for service I agreed to pay for, but at least give me what you say you will provide.
Please help and MOST definitely avoid these idiots if you have a choice!
This report was posted on Ripoff Report on 08/11/2009 07:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/primecast/nationwide/primecast-timberlinks-rip-off-nationwide-478365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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