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Report: #1448440

Complaint Review: Purely Organic - Camas WA

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  • Reported By: LN — Mountain View CA United States
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  • Purely Organic 216 NE 4th Ave., #102 Camas, WA United States

Purely Organic They would not refund my money Camas WA

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I got a skin moisturizer and eye cream through a survey I was doing andvthis was suppose to be my free gift,, I just had to pay shipping. I have never done one of these before, I never saw anything that said it was only a trial, so when I saw a charge of $89.95 on my bank statement I called them right away. The man that I spoke with was very rude and would not listen to me at all. I’m disabled awaiting back surgery (my 3rd one) and in a very limited income and I could not afford this, he only offered to give me 1/2 off on my next shipment. I had just told him to cancel my subscription I guess I had with them and why would I want 1/2 off when I can’t even afford the first one. I called my bank to file a claim on these charges, but obviously the company told them I knowingly signed up for this trial and since it was past the trial date they would not refund my money.

I even tried emailing customer support before filing the claim with no response . I was going to just let it go until I read the ingredients of the moisturizer and the first ingredient is alcohol, this product is not Purely Organic as they advertise it. I called them again and explained to the women, I have some serious skin issues where I cannot use a product with alcohol and some of the other ingredients in it because of the sensitivity of my skin and I haven’t even opened either product and wanted to return it to the for a refund or even a partial refund and they absolutely refused saying they cannot give me refund, it’s not allowed after trial. I asked to speak to whoever the person there would be that could authorize a refund and she said there isn’t anyone and the can’t (or won’t ) refund any of my money.

I feel this was a total scam to advertise it as "free gift”, then not make clear that it’s only a trial, than saying their product is Organic when it’s not, is totally wrong and a scam. I order a lot of items on line and have never come across a company that won’t even work with you when your not happy with their product or didn’t understand the subscription I signed up for without knowing it. They could have giving me a refund, got there products back, completely sealed how I received them, they just choose not to! I want anyone reading this to please not buy anything from this company , they are awful customer support people and they are falsely advertising their product as something it’s not. Total rip-off.

This report was posted on Ripoff Report on 06/21/2018 02:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/purely-organic/camas-wa-98067/purely-organic-they-would-not-refund-my-money-camas-wa-1448440. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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