Complaint Review: Purely Organic - Greensboro NC
- Purely Organic 610 Pembroke Rd #10684 Greensboro, NC United States
- Phone: 855 412-3133
- Web: purelyorganciskincare
- Category: Beauty and Skincare
Purely Organic Auto charged my credit card for product not ordered Greensboro NC
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I originally ordered a trial sample for purely organic release cream and eye cream. total cost $12.34. there was no indication that there would be additional products auto shipped. On 8/2 /18 I received an auto ship order of purely organic release cream. i called the number on the invoice. I spoke with a representative who told me it was automatic. I informed him I did not authorize any additional orders.
I told him the product did not work. I told him I wanted to return the product. he told me they did not take returns. I told him I wanted a refund. he told me they would only give a 15% refund. I told him no, I wanted a full refund. he told me he would have to talk with his supervisor. he came back on the line to say they would give a 75% refund. I told him no and I wanted to talk to his supervisor. he would not let me talk to the supervisor. I told him it was fraud to charge someones credit card without authorization and I would be calling my credit card company to dispute their charge.
Only then did he say they would give me a full refund for two products. they did email me to confirm that. I still called my credit company to let them know I was disputing the charges. It was only then that I found out they had made additional charges. there was one for $89.85, $88.98, $89.95 & $12.95. I did not receive any product for these additional charges. I can only hope my credit card company can get the charges reversed.
This report was posted on Ripoff Report on 08/02/2018 01:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/purely-organic/greensboro-nc-27408/purely-organic-auto-charged-my-credit-card-for-product-not-ordered-greensboro-nc-1454688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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