Radio Shack Charged for no service O'Fallon, Missouri

Neal is full of it.

 RS took the $20 under false pretenses. They said they could get the battery replaced. It's not the consumer's problem if RS could not live up to their promise. They should not only give him his money back, but should also give him an apology for promising him something they could not deliver.

 On top of that, they should be embarrased that they can't figure out where to get a Palm battery. They are one of the largest electronic retailers in the country.

Neal, you missed the point. The salesman told me "no problem to change the battery, we need a $20.00 down payment. When the unit came back, their report said "batteries not available" & I was told "no refund on the down payment". I spoke with the District Manager, he told me Palm would not sell them batteries. I told him the batteries were available on line for $15.00, would he like to know where Radio Shack could obtain them? His reply, "we're not interested" !!!!! ??? Now tell me, is this not only a rip off but also lousy service??

The $20.00 is a non-refundable deposit that is paid to cover shipping the item to and from the repair center, and to cover some of the cost to have the tech look at the item.  Not really a rip off here.  Normally at my store we tell people they have to put down a $20.00 non-refundable deposit.