Complaint Review: SammyDress - Internet
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- Author Not Confirmed
- SammyDress Internet USA
- Phone: 1+(909) 581-9508
- Web: http://www.sammydress.com
- Category: Better Business Bureau
SammyDress Refused refund, failed to deliver order unclear China
*UPDATE Employee: Urgent solution for the delivery issue.
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VERY POOR customer service. I placed an online order for a sweater on 11/17/14. On 1/12/15, nearly two months later when it had not yet arrived, I contacted SammyDress to request a refund. SammyDress was willing to refund the purchase price but not the $8.00 shipping fee - although the non-delivery was no fault of mine! They refused to refund the shipping fee even after I explained that I placed the order with them IN GOOD FAITH, and refusal to reimburse the shipping fee was bad business and no way to build customer loyalty. I'm only glad I didn't order more merchandise, or I would be stuck with even MORE in shipping fees for a non-existent delivery. Never ever shopping with them again, and I am warning everyone in any way I can not to deal with this company.
This report was posted on Ripoff Report on 01/16/2015 07:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sammydress/internet/sammydress-refused-refund-failed-to-deliver-order-unclear-china-1202113. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Urgent solution for the delivery issue.
AUTHOR: nancy - (USA)
SUBMITTED: Thursday, January 21, 2016
Dear customer.
Thank you for taking your time to write your review!
We are truly sorry for the problems with this order.
Would you mind sending us your Valid Order Number or Ticket Number?
So that we could check the order details for you and offer you a better solution.
We kindly suggest every customer choose the most suitable shipping method if you want your order to be delivered in the decent time, for more information about shipping and handling,
please kindly check http://www.sammydress.com/m-article-id-39.htm
Again, we apologize for your shopping experience which was clearly not up not up to your expectations.
We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
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