Report: #1273608

Complaint Review: sammydress

  • Submitted: Fri, December 11, 2015
  • Updated: Fri, December 11, 2015
  • Reported By: Connie Pedroza — Brampton, Ontario Ontario Canada
  • sammydress



*UPDATE Employee: Apologise for the shipping issue

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I ordered 5 Items back in August  #M1508260557570527 and only received 4 items 3 weeks later.  We are now in December and I still have no item nor a refund.

After going back and forth with them trying to get an answer as to why the most expensive item was not included in the package, they finnaly admited that the item was out of stock at the time of shipment and that they shipped the item separately by regular mail. Which I know it is a lie as they still don't have that item and can replace it.

They are refusing to refund my full amount that I paid for stating that they have shipped the item.  They gave me options that makes no sense to me as I am not intersted in paying anymore for an item that I have already paid for plus the shipment nor am I willing to purchase something else and pay 40% plus shipment. I either want my missing item sent to me which they don't have or my full refund.

This is not acceptable.  It is their responsibility to do their duty as they make us pay in advance for the purchases plus shipments before we even get the item.

If they can't do that, then they should not be in business.

They can either get the item from another company in china and send it to me which I know two other companies that have that item or refund me for the full amount of $19.03 U.S. plus $9.20 shipment.

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Updates & Rebuttals


#1 UPDATE Employee

Apologise for the shipping issue

AUTHOR: nancy - (USA)

Dear Connie,

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, 

and when you feel that it fails to meet your expectations, its important for us to know.

First, we want to offer my sincerest apologies to you for the issue.

Please don’t worry,the second parcel with the items you didn’t receive are on the way at present.

We have reached out to personally apologize for what happened. From time to time with thousands of 

shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations

like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, 

we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future. 

We will send an e-mail to you,please kindly check it and reply, hope we can solve this issue soon. 

Again, we apologize for your shopping experience which was clearly not up not up to your expectations. 

We will work harder to minimize the possibility of a recurrence.

We would be grateful if you could please continue your communication with us in your support ticket(s), 

so that we can work together to reach an acceptable solution.  

We are committed to assisting every customer at any time. Many thanks. 

Best Regards

Sammydress Customer Service

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