Complaint Review: sammydress
sammydress ITEM NEVER RECEIVED CHINA Internet
*UPDATE Employee: Apologise for the shipping issue
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I ordered 5 Items back in August #M1508260557570527 and only received 4 items 3 weeks later. We are now in December and I still have no item nor a refund.
After going back and forth with them trying to get an answer as to why the most expensive item was not included in the package, they finnaly admited that the item was out of stock at the time of shipment and that they shipped the item separately by regular mail. Which I know it is a lie as they still don't have that item and can replace it.
They are refusing to refund my full amount that I paid for stating that they have shipped the item. They gave me options that makes no sense to me as I am not intersted in paying anymore for an item that I have already paid for plus the shipment nor am I willing to purchase something else and pay 40% plus shipment. I either want my missing item sent to me which they don't have or my full refund.
This is not acceptable. It is their responsibility to do their duty as they make us pay in advance for the purchases plus shipments before we even get the item.
If they can't do that, then they should not be in business.
They can either get the item from another company in china and send it to me which I know two other companies that have that item or refund me for the full amount of $19.03 U.S. plus $9.20 shipment.
This report was posted on Ripoff Report on 12/11/2015 12:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sammydress/internet/sammydress-item-never-received-china-internet-1273608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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