Report: #1265497

Complaint Review: Sammydress.com - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Tue, November 03, 2015
Updated: Sun, April 17, 2016
Reported By: Ldesch — Northern ontario Ontario Canada

Author Confirmed

Why?

Sammydress.com Internet USA

Phone: 909-581-9508
Web: Www.sammydress.com
Category: Sales People

Sammydress.com Shipping overboard! Internet

*REBUTTAL Owner of company: Urgent refund and solution for your order from Sammydress.com

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My total bill came up to about $60, I paid for expedited shipping AND shipping insurance. I was expecting it to be sent out around the 31st of October. Instead, I get an email saying I need to confirm my shipping methods. I log into my account, they want $30 for DHL shipping or they said they can charge me a set amount and refund me what is left over. I don't quite understand why it would take a week for them to realize that shipping would be extra. Most companies realize this and have a calculation automatically in the checkout price.

This report was posted on Ripoff Report on 11/03/2015 08:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sammydresscom/internet/sammydresscom-shipping-overboard-internet-1265497. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

0Consumer

1Employee/Owner

#1 REBUTTAL Owner of company

Urgent refund and solution for your order from Sammydress.com

AUTHOR: nancy - (USA)

SUBMITTED: Sunday, April 17, 2016

POSTED: Sunday, April 17, 2016

Dear Ldesch,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

Unfortunately,we cannot find your order record in our system.In order to resolve this issue,please contact us in the link:sammydress.com/m-article-id-12.htm to offer us your order number and stated the issue in detail.Please rest assured that we would offer you the right resolution on your issue.

Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.

Thank you again for bringing these matters to our attention.

Best Regards
Sammydress Customer Service

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