Complaint Review: sammydress.com - Internet
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- Author Not Confirmed
- sammydress.com Internet USA
- Phone: 909-581-9508
- Web: sammydress.com
- Category: Clothing Stores
sammydress.com sammydress DON'T BE FOOLED BY THEIR BEAUTIFULLY DESIGNED, BUT DECEITFUL ADS. does not appear Internet
*REBUTTAL Owner of company: Urgent refund and solution for your order from Sammydress.com
*UPDATE Employee: Solution for the size issue
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My experience is simple and like most common! I saw a really great bargain on the style of shirts I enjoy and fell for the trap. I meticulously ordered the sizes that the ad made available as my size comparison. When I finally received the package (It took three weeks), I imediately opened one very small package only to find all 5 shirts, poorly made from cheap, thin material, that looked similar to the beautiful photos in the ad but nowhere near the quality promised. Every Shirt was so small a 15 year old would have a hard time fitting into.
And to think three of these were the largest sizes available which, when ordering I thought might be a little baggy but better that than too small.To my surprise, they were way too small after all! The worst part is when I tried to contact the company for exchange or refund, the phone number is infinitly busy. I Even tried to call when they should be closed just to see if it was a working number...go figure. So I followed their rules and sent the email requests....again and again and again until finally I got the answers all at once telling me to measure the shirts and send pictures and they would review it for their inspection. Are you kidding me? But after all this, No response! Don't get caught up in this companys theiving ploy! Stay away and encourage people to buy American.
This report was posted on Ripoff Report on 11/05/2015 02:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sammydresscom/internet/sammydresscom-sammydress-dont-be-fooled-by-their-beautifully-designed-but-deceitful-1265943. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Urgent refund and solution for your order from Sammydress.com
AUTHOR: nancy - (USA)
SUBMITTED: Sunday, April 17, 2016
Dear robert,
Thank you for your important feedback and for letting us about your experience with us.We wish to apologize for any inconvenience.
Unfortunately,we cannot find your order record in our system.In order to resolve this issue,please contact us in the link:sammydress.com/m-article-id-12.htm to offer us your order number and stated the issue in detail.Please rest assured that we would offer you the right resolution on your issue.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
#1 UPDATE Employee
Solution for the size issue
AUTHOR: nancy - (USA)
SUBMITTED: Wednesday, January 20, 2016
Dear robert.
Thank you so much for your important feedback.
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
We disappointed our customer here and would welcome the opportunity to make this right.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
Wrong items or package sent
-If we sent you the wrong item: We will either refund you in full or dispatch an item with an alternative product
(if applicable).
-If you ordered the wrong item: We will either offer a partial refund if you keep the item or ask you to return
the product back to us for a full refund or exchange.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with
their experience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
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