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Report: #402353

Complaint Review: Sears Auto Center - Florence Kentucky

  • Submitted:
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  • Reported By: independence Kentucky
  • Author Confirmed What's this?
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  • Sears Auto Center 3000 Mall Rd Florence, Kentucky U.S.A.

Sears Auto Center Sears auto center refuses to take resposibility for bad workanship and bad installed part Florence Kentucky

*UPDATE EX-employee responds: blown engine

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I took my Jeep to Sears Auto center for tires and maintenence. Was happy with the service. When they suggested I replace my radiator I trusted them to do the repair. Upon 60 miles or so of driving it my Jeep overheated. Once I reached my destination a buddy of mine took a look and noticed the fan was not plugged in. Once leaving I drove about 8 miles going about 85 miles an hour on the freeway and I realized I was overheated again and my Jeep shut down. Once pulled over we realized the radiator had busted completely out the side. I had it towed back to Sears Auto center. The next day after replacing the radiator they proceed to tell me my engine was blown. They file a claim with their insurance company and they are denying any fault. Saying it was a pre existing condition. My Jeep has never overheated in the past but since I brought my vehicle to them because I had noticed some small leakage of antifreeze that is reason to believe it was pre existing before they replaced the radiator. They have given me a claim settlement of the funds that I spent in their service center. Not even half the cost of replacing the engine. I trusted Sears auto center in Florence, KY to repair my vehicle and am now left with a vehicle that I cannot drive.

Johnny
independence, Kentucky
U.S.A.

This report was posted on Ripoff Report on 12/17/2008 11:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sears-auto-center/florence-kentucky-41041/sears-auto-center-sears-auto-center-refuses-to-take-resposibility-for-bad-workanship-and-b-402353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

blown engine

AUTHOR: Michael - (U.S.A.)

POSTED: Tuesday, December 23, 2008

even though i do simpathise with your situation you do have a little responsibility . NEVER EVER drive a late model car thats overheating aluminum engine componants WILL FAIL . thats probably why the insurance company declined it . the stores hands are tied due to the dollar amount its the insurance company decision. the problem in this business is the work is only as good as the parts supplied .what you need to do is determine if the part was defective or the install was the problem if it was the part a claim needs to be filed against the vendor that sold it to sears usually a local parts house if it was the install that caused the problem you have a civel case againt sears document everything i ran a sears auto for several yrs and saw things happen like this ocassionally . push hard enough someone will take responsibility for it mike

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