Sears Auto Center Blatant Incompetence and they charge you for it. Cannot perform duties they advertise they do. RIPOFF Dallas Texas

I also had a troubling experience with Sears Auto at Valley View.  I was having the front tires on my car replaced, and I provided the tires.  What I was told would take 20 minutes took almost TWO HOURS!!  Then, as I was walking to my car I noticed that all four tires were rotated without my permission.  This may not seem like a problem, until you realize that the rear tires are SIGNIFICANTLY LARGER (taller and wider) than the front because I'm pushing almost 500 RWHP (so my car requires serious meat on the back).  My car looked like it was going uphill while sitting on flat ground!!  

My 16-year-old daughter would know better than to do something so stupid...and this is supposed to be his JOB?  I would not have been able to even turn the steering wheel more than a quarter-turn without the tires scrubbing the wheel wells.  The technician LITERALLY had to  be legally blind, mildly-retarded or smoking dope to not see something SO obvious.  At first it was kind of funny...until it took and additional 25 minutes to correct!!


NEVER AGAIN!!


  

To me it sounds like they are doing alot for you to correct your problem. The problem is most likely a bad tire causing a pull. When we have a customer with this kind of problem, we like to check out other things first that could also cause the same problem. If we were to warranty the tire first time around and it wasn't a tire problem and we send the tire back to the manufactuer and they find nothing wrong with it, we don't recieve credit and you're still pissed that it pulls. Balance, and alignment are easy to check, and don't cost much. Granted though,one of the first things they should have checked for is tire pull by roatating the tires from side to side on the front to see if it pulled the other way. And tire pressure is the #1 cause of a pull, of course it will be the first thing we check.

work with that manager denise actually cares about solving a customer problem. you wont see that from a district level. the key to your story is it started after the tires were rotated. you probably are suffering a case of radial tire pull. sometimes due to construction variations 2 tires will not run together.

the proper way to diagnose it would be to rotate then back or cross the front ones this would make the problem go away or pull the other direction, i managed a sears auto in the same market and saw this often usually goodyear tires. the guilty tire is the one depend on the direction of the pull pull right ck right front tire, pulls left ck left front

Revising the earlier report on the incompetence of trying to solve a problem with the car pulling to the side, the Sears maintenance staff re-rotated the tires back to its original placement and will determine if there is a bad tread on one of the tires in which case they will replace it.