Sears & Sears Home Central leaves their customers in the cold with no heat. Ripoff! Chicago Illinois

1-26-05
Having a service contract with SEARS isn't worth the paper it's printed on.

This morning my Kenmore; SEARS' brand, oil burner almost set my house on fire. After hours on the phone trying to get some one to come repair the unit. I am told that it is SEARS' pollicy to leave thier customers without heat for over 24 hours. I was told that a service person will be at my house "sometime" tomorrow if I'm "lucky".

The manager of the call center; located in Arizona, was extremely parrot-like in her reppetition of "there is nothing I can do for you". She also claimed to not have a boss that she reported to. She must be the only corperate employee in the world to not have a direct superior. I was unaware that the highest office in SEARS is 'call center manager'.

Very interesting pack of lies. Hiding behind a call center in Arizona is despicable. This woman actually tried to compare them loosing thier air conditioning to the subzero weather conditions here. Oh, did you break a sweat darling? must be nice! How much will this corperate cog be sweating when she is named in the legal complaint I am filing with the Attorney General of PA?

Let me be clear SEARS happilly took my money for the so called "service contract" and now tells me to wait days on end in a freezing house for thier service person to show eventually. I can't leave because if I'm not here they will leave and not come back. Am I supossed to sit here freezing to death? Apparentlly no one at SEARS thinks the rest of the world has to go to work. Apparently SEARS thinks everyone of thier customers in the NE of the country should freeze to death.
The forcast is calling for record lows tonight.

I hope SEARS enjoys being sued.

J.
Philadelphia, Pennsylvania
U.S.A.