Complaint Review: Sears - Nationwide
- Sears Nationwide USA
- Phone: 1-800-469-4663
- Web:
- Category: Appliances
Sears Sears Roebuck and Co., Kenmore Electric Built-In Oven- Explosive Device -Glass Warfare Lexington, Kentucky Nationwide
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July 2013, I purchased an Electric Built-In Oven, model 790-4876-3901. It replaced a Hotpoint, 33 years old, one heating element at age 25, no working problem when replaced. On March 21, 2015, about the 20 th time I used it; I had finished baking a dish and turned the oven off. About five minutes later, I am sitting at the table eating with guest when there is a loud explosion. Looking around, I see that the oven's door glass is shattered in small pieces.
I called Sears, nothing they can do except repair it at my expense because my warranty is off and I do not have an extended warranty (warranty for junk which is not expected to live long). Perhaps, the manufacturer will help me. They gave me a number for Frigidaire. They said they are not the manufacturer; but, Frigidaire knew the date I purchased the item. According to them, Electrolux is the manufacturer. After being passed to 3 people and wearing me down by requesting the same information three times, ...there is nothing they can do. Call Sears.
I want the glass replaced immediately and whatever else needs to be done to insure that the next explosion does not cut me or anyone else in the house. I cannot believe the attitude is so casual about the possible harmful damage that may impair the lives of many. This is going to be GLASS WARFARE. I am not responsible to replace explosive glass (many complaints about the same issue on the internet) in an item within 2 years that I paid over $1500 for.
I was asked repeatedly if I have an extended warranty as if it is my fault that I did not spend more money to extend the warranty on a their poor quality of work. For what? Of course to extend my financial nightmare.
This report was posted on Ripoff Report on 03/24/2015 06:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sears/nationwide/sears-sears-roebuck-and-co-kenmore-electric-built-in-oven-explosive-device-glass-war-1217960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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