Sears Lies, Cheats does not honor guarantees/their own receipts Round Lake Beach Illinois

I got to the person to resolve the charge dispute by going on-line and sending an e-mail to get a refund request processed through the irvine dispute resolution center.

I am an ex-employee of Sears Auto, now working as an employee of Sears Retail. I say this because, as you were told by your local store manager, Sears Auto rents their space from the retail store and operates as a separate entity, just like Sears Portrait Studios, Sears Optical, and both Miracle Ear and H&R Block. Prior to this, I sold batteries for a few different companies, and found a couple of things to be universally true. First being that any battery manufacturer supplying a retail business with their batteries requires a diagnostic test be run with specific equipment that the manufacturer knows to be used by the retailer in order to support a warranty claim on a battery. Second item to consider is that I have personally seen good batteries test as bad if they are tested under the wrong parameters (a 550CCA battery will not test as good if it is tested as a 750CCA battery.) Third thing I have seen to be true is that there ARE con artists out there who will fix a small problem, convince a consumer that they are fixing a larger problem, replace a good unit to make a sale, and leave the consumer to fume at someone else. I'm not saying for sure that this is what happened to you, but I have to wonder who ripped you off more, the company who charged you $108 and offered to repair anything that went wrong with it, or the company that charged you $148 and told you that your hassle was someone else's problem? Perhaps this requires a little more thought.....

I am an ex-employee of Sears Auto, now working as an employee of Sears Retail. I say this because, as you were told by your local store manager, Sears Auto rents their space from the retail store and operates as a separate entity, just like Sears Portrait Studios, Sears Optical, and both Miracle Ear and H&R Block. Prior to this, I sold batteries for a few different companies, and found a couple of things to be universally true. First being that any battery manufacturer supplying a retail business with their batteries requires a diagnostic test be run with specific equipment that the manufacturer knows to be used by the retailer in order to support a warranty claim on a battery. Second item to consider is that I have personally seen good batteries test as bad if they are tested under the wrong parameters (a 550CCA battery will not test as good if it is tested as a 750CCA battery.) Third thing I have seen to be true is that there ARE con artists out there who will fix a small problem, convince a consumer that they are fixing a larger problem, replace a good unit to make a sale, and leave the consumer to fume at someone else. I'm not saying for sure that this is what happened to you, but I have to wonder who ripped you off more, the company who charged you $108 and offered to repair anything that went wrong with it, or the company that charged you $148 and told you that your hassle was someone else's problem? Perhaps this requires a little more thought.....

I am an ex-employee of Sears Auto, now working as an employee of Sears Retail. I say this because, as you were told by your local store manager, Sears Auto rents their space from the retail store and operates as a separate entity, just like Sears Portrait Studios, Sears Optical, and both Miracle Ear and H&R Block. Prior to this, I sold batteries for a few different companies, and found a couple of things to be universally true. First being that any battery manufacturer supplying a retail business with their batteries requires a diagnostic test be run with specific equipment that the manufacturer knows to be used by the retailer in order to support a warranty claim on a battery. Second item to consider is that I have personally seen good batteries test as bad if they are tested under the wrong parameters (a 550CCA battery will not test as good if it is tested as a 750CCA battery.) Third thing I have seen to be true is that there ARE con artists out there who will fix a small problem, convince a consumer that they are fixing a larger problem, replace a good unit to make a sale, and leave the consumer to fume at someone else. I'm not saying for sure that this is what happened to you, but I have to wonder who ripped you off more, the company who charged you $108 and offered to repair anything that went wrong with it, or the company that charged you $148 and told you that your hassle was someone else's problem? Perhaps this requires a little more thought.....