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Report: #546221

Complaint Review: Smart Smoker - Internet

  • Submitted:
  • Updated:
  • Reported By: Trudie — Palm Springs California United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Smart Smoker Internet United States of America

Smart Smoker RIPOFF, SCAM, DECEPTIVE DEBITS & BUSINESS PRACTICES, RECOURSE DIFFICULT Internet

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Smart Smoker is in the UK, their "customer service" number is to a call center in VA.  I was also ripped off by these unscrupulous dirtbags & have since received a refund (credit to my account) of $74.99 of the $109.99 they debited.  They are refusing to refund the original $9.95 for the "trial offer" and charged me a $25.00 "restocking fee" although THEIR company claimed a computer glitch delayed my shipment for 30 days!
I have submitted an email to the company & also called the OR State Dept of Justice (Attorney General) & they also contacted the company.  There IS recourse but because they're in the UK it may have to be addressed there.  I googled UK trade dept & several links came up.
I gave Smart Smoker 10 business days to refund the $34.95 or I will be pursuing resolution at many different levels, including within the UK & the USA.  We need to get the word out people, these scammers need to be stopped.

Their website is:

www.getsmartsmoker.com

This report was posted on Ripoff Report on 12/28/2009 11:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/smart-smoker/internet/smart-smoker-ripoff-scam-deceptive-debits-business-practices-recourse-difficult-inte-546221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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