Square Trade Will not Honor warranty Internet

 Purchased a three year warranty on a Levovo desk top all in one computer was told that a tech would come to my house to repair it and then recieved a call from a repairman (so called) from a forgien country and he kept telling me to buy a new keyboard and then call him back my keyboard was not broken .  After many emails to square trade and long holds on the telephone 25 to 45 miuntes my computer is still not fixed.  I have a status summary that states they are locating a faclity for my repair and now my computer has been broken for over three weeks.