Square Trade Square Trade Won't Honor Warranty Internet

I purchased a Refurbished laptop from ebay a year ago. Afterwards, I immeditately went to squaretrade and bought the best 3 year warranty possible because the computer is for work. Today the screen got cracked during travel and I went to file a claim. They refuse to honor the warranty because I bought the computer through ebay and the warranty directly from their website. I have scoured their website looking for information and found nothing. They will refund my original money for the the warranty but refuse to actually help me. Now I am out a computer because they were not clear in their sales site. I literally bought them 20 minutes apart from each other.