Square Trade I just purchased a canopy and they offered me SquareTrade protection. I went to use the canopy and found a part was missing and it was damaged. I called them to make a claim and they said accidents are not covered. I said what Accident I opened the box found this and want to make a claim. they said no that I would need to go back to whom I got it from. I told them that they had 30 day window only and I was a day over this. The rep said well you should try anyway since they are not going to cover me. I told them I wanted a refund and they gave it to me. I guess this is the way they don't need to pay on the plans they sell. Boo on them San Francisco California