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Report: #1149837

Complaint Review: Stanley Home Warranty - Englewood Cliffs New Jersey

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  • Reported By: cajunryu — manhasset New York
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  • Stanley Home Warranty 560 Sylvan Avenue, Ste 3032 Englewood Cliffs, New Jersey USA

Stanley Home Warranty Stanley Safe Scam artists, misleading sales pitch, and does not abide by own terms and conditions Englewood Cliffs New Jersey

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We purchased a home warranty plan, and at the time of purchase were verbally told that all major brands are covered. At the time of sale in Nov 2013, we were told that all major brands are covered and there is no deductible, which is what sets their company apart from others. We are now having an issue with the sensor on our oven, which is preventing certain functionality. We called them for service, but they are saying that our brand, Thermador, is a luxury item similar to SubZero. They are referring to exclusion 3 in their terms, but which explicitly refers only to no Subzero or similar brand refrigerators. They said coverage normally costs $200 more to cover luxury brands, which was never conveyed at the point of sale, nor are luxury brands excluded in their terms except for refrigerators. They then offered to "do me a favor" and include luxury brands as a courtesy, but would need to charge me a $100 service call charge, even though the terms clearly state $0 deductible. They have questionable sales tactics and business practices, and should not be allowed to misrepresent their product and service just to increase sales. They need to be more transparent. These people are as shady as it gets. Stay away

If you have gotten ripped off by these people, reach out to me. I am looking to start a class action lawsuit.  I even went straight to the owner, Stan Mankovsky, who absolutely stands by his company's shady practices. Please suggest any good attorneys for this suit if you have one. 

This report was posted on Ripoff Report on 05/27/2014 05:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/stanley-home-warranty/englewood-cliffs-new-jersey-07632/stanley-home-warranty-stanley-safe-scam-artists-misleading-sales-pitch-and-does-not-abi-1149837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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