Complaint Review: Stanley Home Warranty - Internet
- Stanley Home Warranty Internet USA
- Phone:
- Web:
- Category: Warranty Companies
Stanley Home Warranty slow and lack of service N.J.
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
In March 2014 I signed up with Stanley home warranty co. In April I had my first service request for a hot water heater. I called the company and after about 30 minutes on the phone I finally got someone to talk to. I request my service for the HWH and they told me someone would contact by email for the service. After a month no one had contacted me so i called Stanley back and after about 30d minutes again I got someone to reinstate the request for service. About 2 weeks later I get a call from a plumber and they came out and did the service but did not fix the problem. I called the plumber back and they came back out and did the service again but again did not fix the problem. After 2 calls back to the plumber I never got another response about the HWH so I went out and bought a new one.
On June 6, 2014 I called Stanley about my HCAC. I got an email back from them needed more information on the HVAC unit so I called them and again after about 30 minutes on the phone finally talked to someone. I gave them the information they asked for and the waiting began. two and a half weeks went by and no call from a service tech. so I called someone up and had them fix it for $225.00. I then wrote Stanley a letter of cancellation of my policy and sent it registered return receipt. I got my notice back that they got the letter. I got a message from Jeff Johnson saying I had to contact him before they could cancel the contract so I called back at least 5 times leaving my name and number for a return call that I never got. After a month I wrote another letter and attached the first one to it and sent it registered return receipt to Jeff Johnson. Again I received my notice that they had received the letter but to this date I have not heard another thing from them.
I was going to go the the BBB but after reading a lot of the request people submitted to the BBB I could see that maybe the BBB was in on this scam. Then I saw this site so I figured I'll give this a shot.
I believe the Stanley Home Warranty co. owes me a refund of some of my money. Since they don't supply the service and don't do what they say they are going to do then they should be put out of business.
Don K
(((redacted)))
This report was posted on Ripoff Report on 09/11/2014 01:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stanley-home-warranty/internet/stanley-home-warranty-slow-and-lack-of-service-nj-1176141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:




Advertisers above have met our
strict standards for business conduct.