Staples They would not refund my deposit in this store. They sold me a product they didn't have. lakeland Florida

12/13/2014 I paid Staples $1028 CASH deposit they required to purchase a new laptop. They promised delivery in 3 business days. The sales persons name was Mike. His manager was also involved in this transaction. I received an e-mail informing me that the order had been canceled on 12/22/2014 so I made a special trip to the store where I purchased the laptop on South Fla Ave in Lakeland, Florida and Mike assured me that the order had not been canceled and that it would in fact be delivered on the 12/26/2014 and he promised he would call me on that day. I received a phone call on 12/29/2014 from Mike informing me that the order had in fact been canceled and that I needed to come in and look at the available options. 12/30/2014 I went to the store to get back my CASH deposit and was informed that their corporate office would mail me a check within 2 weeks maybe, by their team supervisor, Brian Bush. At this time I was also told my another employee that they had personally told Mike several times that he should call me and inform me of the cancellation. This person was present when Mike promised the 12/26 delivery and that he would also call me on that day.

The team supervisor gave me a phone number to call for the staples office of the president and called and spoke to a person named Erica at extension 31515 in customer service at length. She asked for my number promised to call me back the following day. I repeated the number to her twice. I have yet to hear from her and I have left several messages.

I am a local business man and have dealt with all kinds of businesses in the last 32 years and I have got to say that these are the shadiest bunch I have dealt with in a long time.

They will have use of my money for a month or longer because they could not deliver a product THEY sold me. I didn't even go in there to buy a computer but they sure painted a pretty picture so I bought it. What a bill of goods huh? I need to purchase a computer but they have my money so I can't.