Complaint Review: Staples - Sedona Arizona
- Staples 2350 W Highway 89A Sedona, Arizona USA
- Phone: 9282045632
- Web: www.staples.com
- Category: Computer Manufactures
Staples Charged for discounted item that is out of stock Sedona Arizona
*Author of original report: Staples called...
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I wanted to buy a HP laptop during Black Friday. Store Manager told me it would still be available on (Cyber) Monday.
On Monday, I walk into the store and purchase the item - the price is still on display, the Store Manager tells me that while it is not in stock in the store anymore, it will be shipped to me. She charges my Credit Card, item is expected in six days. Four days later, while checking the item online, I see a CANCELLED sign. Store Manager explains that it was a limited items deal (item is still showing on stock, but for full price now).
Seven days later, no credit on my CC from Staples. The charge for the laptop which was sold to me although not on stock has now been deducted from my bank account.
I might receive a credit on my new next statement...
Of course, Staples is "sorry for the inconvenience this must have caused"
I find it appalling and reckless.
This report was posted on Ripoff Report on 12/05/2016 04:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/staples/sedona-arizona-86336/staples-charged-for-discounted-item-that-is-out-of-stock-sedona-arizona-1341549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Staples called...
AUTHOR: - ()
SUBMITTED: Monday, December 05, 2016
Update: Someone from the Sedona store called me, trying to make me another offer. Appreciate that he really tried to work with me. However, since Staples.com messed this up, the right thing to do would be to honor the order.


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