SuperMedia LLC SuperPages Tell you that you can cancel anytime, then won't let you cancel and continue to bill you. Internet

We are never pleased when one of our clients is unhappy.

Please give me the opportunity to review your issue.  I promise someone will get back to you within 48 hours with an update. 

Please provide me with the following information and e-mail back to me at: customerservice@supermedia.com

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Brief complaint description:

We have been advertising with Supermedia for last 13 years , so far have paid over $100,000.00 for yellow pages ad
and for last few years paid over $300.00 monthly for sp.com which is very simple website , with our company information , hopping that we will receive a lots of call from customer , as a big company we are , we never spend time monitoring it's effect , The rep showed up 05/11/11 to renew contract for yellow pages ad , I told her that the advertising on internet ( website ) not responding , i like to cancel the service , she told me they have new product and she gonna make some changes to make it work , I trusted her , ask here if i can cancel it any time , she confirm yes , And I said ok as long as i can cancel it if is not working for us , she got me to sign contract for print advertising , and at same time she include contract for website which had renewal date 6 mounts later, few Mounts later i called here to change phone number on website so i can proved to my self ,, this is noting but wasting money , it took them good 3 weeks to do that , then monitoring that phone line we realized no call coming in ,  I email here that i want to cancel the internet service , over and over till she respond , 
 ,  Hi Don,
I'm unable to cancel the .com as of now, you signed a 12 month contract that I have attached for your review. Let me look into what we can do to get you better results.
that was the last time i heard  from her . I Sent more email to her see if i can get , login password to log in my site and change things , never heard from here , then i stop payment , no body ever call  me from supermedia to see what's up , they kept sending bill every mount till now , wonder what happen to that nice friendly rep use to coma here to get my signature on contract , now collection agency calling me every week , after over 10 years  spending over $100.000.00 with this company , is that what i deserve , did not get one courtesy call from them to see why i stop payment , instead they turn my account to collection agency , ,,, stay away from supermedia , it's all ripoff ,      
  

We are never pleased when one of our clients is unhappy.
Please give me the opportunity to review your issue.  I
promise someone will get back to you within 48 hours
with an update.  Please provide me with the following
 information and e-mail back to me
 at: customerservice@supermedia.com
Your full name and title:
Business Name:
State in which your business resides:
Your contact number:
Best time to call you:
E-mail address:
Brief complaint description: