Complaint Review: Supermedia - DFW Airport Texas
- Supermedia 2200 West Airfield Dr., TX 29 DFW Airport, Texas United States of America
- Phone: 866-917-8737
- Web: www.supermedia.com
- Category: Advertising / Deceptive
Supermedia Supermedia, LLC Sales rep promised one product, signed me up for something I didn't want. Can't cancel DFW Airport, Texas
*UPDATE Employee: Customer Service
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I had a sales rep visit my office and show me their services they offer. She told me about a service that would help get my web site to the top of the search engines and told me it was $99/month for a year. She said they would take a look at my web site and change things on the site so that search engine like Google recognize it better. It sounded like something I wanted to do so I agreed to sign up for that service.
A couple months went by and I got my first bill, but I hadn't heard from anyone yet about changing the content on my site as she had told me they would do.
When I called to ask about this, the customer service person said that's not what I signed up for. She signed me up for a listing on the Superpages web site! What?!? $99/month for a online yellow page listing. I told her I wanted to cancel then because I was promised something different. She stated that I couldn't because I was in a contract for a year. She said I could contact the sales person who promised this to me and maybe she could work something out.
I left messages week after week for the sales person with no call back. After another couple months of calling the sales person leaving voicemails and talking to "customer service" I was finally able to get in touch with someone who informed me that the sales person who promised me is no longer with the company and that is why she wasn't returning my calls! Well, why does she still have a voice mail box with her name on it?
I refuse to pay for a service that I never wanted to begin with. I even informed them of this and they still wouldn't stop my service. I have been contacted by a collection agency and now a lawyer called to say they are going to sue me.
I would love to be involved with a class action against them as I see this kind of deceptive advertising is quite common with them.
This report was posted on Ripoff Report on 12/21/2011 03:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/supermedia/dfw-airport-texas-75261/supermedia-supermedia-llc-sales-rep-promised-one-product-signed-me-up-for-something-i-di-812532. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:



#1 UPDATE Employee
Customer Service
AUTHOR: Idearc - (U.S.A.)
SUBMITTED: Thursday, December 22, 2011
We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at: customerservice@supermedia.com
Your full name and title:
Business Name:
Business Telephone Number:
State in which your Business resides:
Your contact number:
Best time to call you:
E-mail address:
Brief complaint description:


Advertisers above have met our
strict standards for business conduct.