T-mobile when i tried to get a new phone service after my contract was over they tried to say i made a verbal contract Baltimore Maryland

I have had t-mobile for a year my contract has been up for about 2 months. I wanted to get a cheaper family plan and when i called t-mobile about 3 or 4 months ago they said i had to renew another contract soon to add another phone. Then they turned my phone off saying that i owe them 200 dollars for a cancelation fee. They said i made a verbal contract with them renewing my same plan for another year and i wasnt elegable. I did not say nothing to them and i didnt think you could even make a verbal contract. All i want to do is get a better phone service with better customer service (t-mobile is the worst and i have had every wireless phone service out there).

Katie
baltimore, Maryland
U.S.A.