Tiger Direct, www.tigerdirect.com Failure to honor advertised price, shipment recalled, money held hostage, no customer contact until I tracked them down Internet

After transaction paid & completed, shipped product recalled, no refund or notice given.  When finally responded to, pricing error cited.

I bought a computer item from Tiger Direct on 17 August 2013. I paid for it, including shipping. The order processed, debited from my account, and was sent to a drop shipper for fulfillment. It stalled at the drop shipper for several days, finally marking as shipped on 21 August. UPS tracking indicated that the item made it to my town and was out for delivery, but then was recalled by the sender. I was never contacted.

I initiated contact through email and Twitter to Tiger Direct asking them to look into why this had happened.  I received a response half a day later that they had cancelled my order due to a price mistake, and that I would receive my money back in a further 5-7 days. Responding that this was unacceptable garnered me a promise that the refund would come in around 3 days, but I am very unsatisfied by this failure to honor advertised prices and lack of communication.

A retail store would not check a customer out, bag their purchase, and then stop them once they'd gotten to their car and snatch the item back, promising a refund at some later date. Once the sale has been completed at an advertised price, it is dishonest to not follow through, particularly when all the error was clearly on the part of the company.

Your Desired Resolution:
I'd like the item I bought. I completed a transaction with this company. They are still holding on to my money, despite apparently never intending for me to receive the item. If they never intended to honor their advertised price, they shouldn't have charged me, and they CERTAINLY should not have kept me waiting for the item without any kind of communication.