Uhaul Scheduled appointment but service not available Denver Colorado

I called this location 10 days in advance to have a hitch installed.  I had a reservation number and was to have the hitch put on in preparation for a trailer to be attached. 

Called the company on the morning of the service to make sure that I still had an appointment, and was told yes, I did.  When I showed up to have the service done, I was told that the hitch was not there, and there was no hitch at any other location in my city. 

This was a major inconvenience since I was moving, and needed to coordinate things so I could get moved.  I called customer service after the bad appointment experience and the girl was sweet and felt really bad, but could not reschedule my appointment or give me an accurate time when I could get the part.

Fortunately I was able to find another moving company.  I will never use Uhaul again. As a result of this inconvenience I had to fire 2 other companies who were involved in the move, because the timeline fell apart thanks to Uhaul.