Uhaul on 1512 west Holt, Pomona Ca uhaul Uhaul in Pomona STOLE our products pomona ca

I suppose I can see why RepWest denied the claim.  Explaining the following might help:

1.  Was it your padlock on the space, or did it belong to U-Haul?  

2.  Did they possess a key to your lock in the storage facility?  If it was a combination lock, did you provide the combination to the facility?

3.  If it was their lock, why did you not place a lock on your own unit?

It's also important to understand that if the people at the facility are rude, it doesn't mean they stole anything.  It simply means they're rude.  On the other hand, you also accused them of stealing, so I suspect they're going to be rude when you're dealing with them.

It's also important to understand the real reason the unit will carry insurance is because if there is damage to your unit and the goods in it due to a fire or other catastrophic event, then you're covered.  Unless there are eyewitnesses, or you can catch the franchise owner in the act of stealing, I don't know how you prove they stole anything.  Your unit could have been broken into, but by another person who is not an employee of U-Haul - in which case their insurance would also not cover you - your own insurance would cover you (usually) in such a situation.

Best of luck to you...