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Report: #436183

Complaint Review: Universal Auto - Las Vegas Nevada

  • Submitted:
  • Updated:
  • Reported By: las vegas Nevada
  • Author Confirmed What's this?
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  • Universal Auto 3265 Fremont Street Las Vegas, Nevada U.S.A.

Universal Auto failure to check the auto before sale to the customer Las Vegas Nevada

*General Comment: Not dilinquent

*UPDATE Employee: Cannot repair vehicles with delinquent loan accounts

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i went to this auto dealer and ask them if it's real for $500 down because i have a bad credit, and then they said yes , so i went there and looked the car i want. and then when they ran my credit they said i have to put more down so which weird now cuz their add said $500 down but they asked me $2500 down out of $500 from the add, so i need the car for school i did made deposit $700 to them and sign contract with them and the rest will fallow another deposit. not just that i remind them radio and CD player didnt work, they said come back tomorrow but i cant i came back Saturday , the machanic cant do anything for it they said they have to charge me or i have to buy my own to replace it. so i said no i dont have to money to pay for. thay told me it no warranty.

so i took the car back.. next thing happen the car stop ranning automatic in the middle at the street on Rainbow Blvd for the first time, first i thought it just engine hot so i wait little while then i drive home to silverado ranch area which is where my house is. but it happened again now it on free way East 215 it's almost accident with this time. so i decided to call the company what i should do. thwy told me to start for them while they on the phone, first didnt worked second it's work and they requested me to drive to them which is far from, it take 35 mins to get there, which is the car you are not really sure you going to take you there, so i refused to drive there, they were keep asking me," i saw the record while yu drive " so i told them did the record tell you how many time the car stop and almost kill me" they didnt responsed, so i was requesting them to come get the car. they're respoonsed.

while i dont have the car to go work which down the street not far from my house, so i have to drive that car but it's still happened samething... so on the way home i decide to bring to the shop which close between my house and work.. so they found out it's alot of thing need to be fixed and they failure to check it and its not good quality for this car. and the auto shp asked me when did you this car, i said only 7 days, they told me to return the car it's not good, so i did called them to come pick up the car, but they didnt refund my $700 because i fail to make another deposit that what they said and also consider as a repocession... which it unkool

please help they need to do something and i need my money back too.. if i drive a car like amonth i would request the money back, but i only drove for 7days. on 7days period i go went back and forward with them days already if i caculated only has that car only 4 days
thank you

Aboupha
las vegas, Nevada
U.S.A.

This report was posted on Ripoff Report on 03/21/2009 12:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/universal-auto/las-vegas-nevada-89104/universal-auto-failure-to-check-the-auto-before-sale-to-the-customer-las-vegas-nevada-436183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 General Comment

Not dilinquent

AUTHOR: Nellie R - (United States of America)

POSTED: Thursday, August 04, 2011

My son gave you $6000..00 Cash for a vehicle and 2 days later took the vehicle back asked to either refund his money or repair faulty vehicle your dealership has done neither repaired nor returned his money.  When he purchased the Vehicle you also offered him a 1 year free warranty.  He has not even had time to enjoy the vehicle and payment will be coming up soon.  For what I heard you wanted to get him into a cheap old explorer or similar cheap vehicle.  An employee of yours also stated that you have been giving him the runaround and no response due to the fact you want him to get frustrated and get into any other vehicle reason being if you repair you now will be losing money to repair the faulty vehicle.....In inclusion he was in the grace period to return vehicle and you still declined to refund his Cash....

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#1 UPDATE Employee

Cannot repair vehicles with delinquent loan accounts

AUTHOR: Universal Auto - (United States of America)

POSTED: Tuesday, September 21, 2010

Universal Auto

only sells quality PRE-OWNED vehicles. Although we make our best effort to inspect each car we sell, we know that there is a chance that problems may arise due to the fact that the cars are used. We offer warranties on all of our vehicles and have a full service repair facility that doesnt do any work for the general public, but is there solely for the purpose of repairing our customers cars. We are also one of the only used car dealerships to offer an exchange policy. We do make every effort to fulfill any customer requests and to make sure every customer is satisfied. We are always willing to repair a customers car but you MUST be current on your payments or make an effort to be so. We cannot repair your car when the loan is seriously delinquent and in Repossession status. Please contact us if there is something more we can do to try an address your concern.

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