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Report: #128532

Complaint Review: Vanderbilt Mortgage And Finance - Knoxville Tennessee

  • Submitted:
  • Updated:
  • Reported By: Riverside California
  • Author Confirmed What's this?
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  • Vanderbilt Mortgage And Finance P.O. Box 59087 Knoxville, Tennessee U.S.A.

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My manufactured home mortgage with Chase Manhattan has been bought out by Vanderbilt. I contacted Vanderbilt by phone to inquire about online payments, phone payments, payment via my online credit union service, and monthly statements so that I can keep track of interest and principle made each month. What horrible service! No online service, sorry, we are working on it!

Oh, sure, you can pay by phone. It is $10 a month. $120 PER YEAR TO PAY A BILL?? Chase did this for FREEEEEEE! And, if I want to find out how much interest and principle I paid for the month, I have to call every single month, from my cell phone using daytime minutes while on my break at work because they do not have 24 hour service. GET WITH IT, VANDERBILT. It shouldn't cost me extra money to PAY MY BILL. I arranged to pay my mortgage from my bank account--but after reading the complaints on your website about losing checks and not crediting payments, taking extra unauthorized payments, I'm scared to death and feel forced to pay an extra $120 a year to pay by phone.

I'm also afraid they will take more than I approve, leaving me destitute for the month. This is unbelievable. Perhaps they think people who live in mobile homes are idiots??? Well, not this one! I have a master's degree and a professional license. I will pursue their unfair practices to my complete satisfaction.

Bonnie
Riverside, California
U.S.A.

This report was posted on Ripoff Report on 01/22/2005 01:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vanderbilt-mortgage-and-finance/knoxville-tennessee-37950/vanderbilt-mortgage-and-finance-ripoff-charging-10-a-month-to-pay-mortgage-over-the-phon-128532. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
10Consumer
0Employee/Owner

#10 Consumer Comment

vanderbilt mortgage i dont think you are aware mellisa

AUTHOR: Sharon - (U.S.A.)

POSTED: Wednesday, March 21, 2007

I am sorry that once again there is another victim of the Mortgage Company that is not a real Mortgage company. Sorry Bonnie to you and your family

To Mellisa in Knoxville, tn (Dont be fooled)

Have water damage in your home, have a problem with your health and you can not pay the payment. Deal with the insurance company that you pay every month and then try to make a claim maybe I should show you the pictures of my old home, or the reciepts of the payments I made to vanderbilt the last 5 years, and all the times and threats i recieved from the Not so Mortgage company and you will see I thought they were good to me at the beginning and even towards the last year I was at the home , but when I started to want something done for me on the insurance of my home I was a problem and then the threats started. Dont be a fool with this company the dollar is the only thing they want and they will threaten your family , you and everything around when they feel threaten, Just remember your home will not last the loan that they provided you, Good luck I hope you do not have to face the heartache that me and my family did. We loved our home too!!!

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#9 Consumer Comment

vanderbilt mortgage i dont think you are aware mellisa

AUTHOR: Sharon - (U.S.A.)

POSTED: Wednesday, March 21, 2007

I am sorry that once again there is another victim of the Mortgage Company that is not a real Mortgage company. Sorry Bonnie to you and your family

To Mellisa in Knoxville, tn (Dont be fooled)

Have water damage in your home, have a problem with your health and you can not pay the payment. Deal with the insurance company that you pay every month and then try to make a claim maybe I should show you the pictures of my old home, or the reciepts of the payments I made to vanderbilt the last 5 years, and all the times and threats i recieved from the Not so Mortgage company and you will see I thought they were good to me at the beginning and even towards the last year I was at the home , but when I started to want something done for me on the insurance of my home I was a problem and then the threats started. Dont be a fool with this company the dollar is the only thing they want and they will threaten your family , you and everything around when they feel threaten, Just remember your home will not last the loan that they provided you, Good luck I hope you do not have to face the heartache that me and my family did. We loved our home too!!!

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#8 Consumer Comment

vanderbilt mortgage i dont think you are aware mellisa

AUTHOR: Sharon - (U.S.A.)

POSTED: Wednesday, March 21, 2007

I am sorry that once again there is another victim of the Mortgage Company that is not a real Mortgage company. Sorry Bonnie to you and your family

To Mellisa in Knoxville, tn (Dont be fooled)

Have water damage in your home, have a problem with your health and you can not pay the payment. Deal with the insurance company that you pay every month and then try to make a claim maybe I should show you the pictures of my old home, or the reciepts of the payments I made to vanderbilt the last 5 years, and all the times and threats i recieved from the Not so Mortgage company and you will see I thought they were good to me at the beginning and even towards the last year I was at the home , but when I started to want something done for me on the insurance of my home I was a problem and then the threats started. Dont be a fool with this company the dollar is the only thing they want and they will threaten your family , you and everything around when they feel threaten, Just remember your home will not last the loan that they provided you, Good luck I hope you do not have to face the heartache that me and my family did. We loved our home too!!!

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#7 Consumer Comment

vanderbilt mortgage i dont think you are aware mellisa

AUTHOR: Sharon - (U.S.A.)

POSTED: Wednesday, March 21, 2007

I am sorry that once again there is another victim of the Mortgage Company that is not a real Mortgage company. Sorry Bonnie to you and your family

To Mellisa in Knoxville, tn (Dont be fooled)

Have water damage in your home, have a problem with your health and you can not pay the payment. Deal with the insurance company that you pay every month and then try to make a claim maybe I should show you the pictures of my old home, or the reciepts of the payments I made to vanderbilt the last 5 years, and all the times and threats i recieved from the Not so Mortgage company and you will see I thought they were good to me at the beginning and even towards the last year I was at the home , but when I started to want something done for me on the insurance of my home I was a problem and then the threats started. Dont be a fool with this company the dollar is the only thing they want and they will threaten your family , you and everything around when they feel threaten, Just remember your home will not last the loan that they provided you, Good luck I hope you do not have to face the heartache that me and my family did. We loved our home too!!!

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#6 Author of original report

Vanderbilt has changed its practices since I filed my rip-off report

AUTHOR: Bonnie - (U.S.A.)

POSTED: Thursday, December 07, 2006

Vanderbilt no longer charges money to pay monthly mortgage payments online. This change is VERY recent. Also, the CEO of Vanderbilt contacted me by phone last year to sooth my concerns. He was very respectful, courteous and helpful. I am satisfied with Vanderbilt at this time, although it would be nice to have a monthly statement.

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#5 Consumer Suggestion

Melessa, of the rebuttal, will you please check and

AUTHOR: Jacque - (U.S.A.)

POSTED: Sunday, December 03, 2006

Please check and see if you are dealing with Vanderbilt Mortgage for houses or with Vanderbilt Mortgage and Finance who hand the manufactured home financing. I feel there is a difference, as it was the VM that reported to beware of VMF and there there were 194 complaints with BBB and also that VMF used several different spellings of their name in their paperwork?

What all these folks are dealing with like Bonnie and all the other complaints of VMF are definitely accurate...if you were to go through all of the complaints on them you would see proof....from the horses mouth. I plan on turning that paperwork over to our attorney tomorrow.

Do take care and hope you are only dealing with VM and not VMF.

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#4 Consumer Comment

I have Vanerbilt Mortgage as my Lender

AUTHOR: Melissa - (U.S.A.)

POSTED: Thursday, March 03, 2005

HI,
I just wanted to say I have Vanderbilt Mortgage as my lender and I have nothing but a positive experience with them. WE have our payment taken out of our bank with no fees at all. We also have been treated very nicley when we have called. I just wanted to try and make a point that there is most likley some underlying issues with her and her account becasue they are nice and UNDERSTANDING people!Thank You

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#3 Consumer Comment

I have Vanerbilt Mortgage as my Lender

AUTHOR: Melissa - (U.S.A.)

POSTED: Thursday, March 03, 2005

HI,
I just wanted to say I have Vanderbilt Mortgage as my lender and I have nothing but a positive experience with them. WE have our payment taken out of our bank with no fees at all. We also have been treated very nicley when we have called. I just wanted to try and make a point that there is most likley some underlying issues with her and her account becasue they are nice and UNDERSTANDING people!Thank You

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#2 Consumer Comment

I have Vanerbilt Mortgage as my Lender

AUTHOR: Melissa - (U.S.A.)

POSTED: Thursday, March 03, 2005

HI,
I just wanted to say I have Vanderbilt Mortgage as my lender and I have nothing but a positive experience with them. WE have our payment taken out of our bank with no fees at all. We also have been treated very nicley when we have called. I just wanted to try and make a point that there is most likley some underlying issues with her and her account becasue they are nice and UNDERSTANDING people!Thank You

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#1 Consumer Comment

I have Vanerbilt Mortgage as my Lender

AUTHOR: Melissa - (U.S.A.)

POSTED: Thursday, March 03, 2005

HI,
I just wanted to say I have Vanderbilt Mortgage as my lender and I have nothing but a positive experience with them. WE have our payment taken out of our bank with no fees at all. We also have been treated very nicley when we have called. I just wanted to try and make a point that there is most likley some underlying issues with her and her account becasue they are nice and UNDERSTANDING people!Thank You

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