Verizon Wireless MIFI doesn't work and you have to pay for contract anyway , Internet

Hey Shelley, I can understand your frustration with that whole ordeal. When you buy a service and are told it's going to work you would assume that it will indeed work. Having been an employee with Verizon Wireless, I can suggest another route that you may want to consider in the future. If you find yourself in the same predicament as you are in now where you are outside of your 14 day return policy and the contract is solidified I would actually avoid customer service altogether.

Customer service is going to be able to look at the account and verify the time/date in which the device was activated and confirm that the contract is set in stone. Any cancellation that they do that is outside of your 14 day policy will result in an early termination fee unless approved by their direct supervisor. Most times, this will result in nothing being approved despite your spotty service and will be more infuriating than productive.

Instead, if you're already outside your 14 day return policy, call up their technical support(or asked be transferred there from customer service) and have them put in a ticket for a technician to be sent out. The purpose of this is because in your contract that you had signed(You can find that in your documents section on MyVerizon) there is a clause that states if we're not able to provide service because of a dead zone we can null and void your contract without charging you an early termination fee.

The catch is, 1) The device must still be active and 2) You'll have to wait about a week from the call for a technician to be sent out and test the service. After that is completed, the tech representative will note your account with the findings and customer service will then be able to cancel your service without charging an ETF because of the documentation from our other department confirming your situation. It might take a little longer to get done but this will generally save you anywhere between $175 - $365 depending on your device. I sincerely hope this helps. =]

The device works great, but you have to be in the service area. Everyone wants great cellphone coverage, no one wants towers built near them. You had 30 days to cancel your contract. You could see that your signal strength was low, you should have sent it back and canceled. You had them swap the unit out, and that was dumb.