Verizon wireless rude!!! Very rude!! And lied!

 Verizon was suppose to waive my reconnect fees 3 weeks ago and still have not. I contact them today and the first guy I spoke with was very nice, he transferred me to financial services and she was nice and said okay no problem I will waive you're reconnect fees as a one time courtesy... then the phone hung up. I waited.. no call back! Called again, this guy names Dante didn't know what he was talking about so he transferred me to customer service. This girl was completely rude!! Loud voice and down my throat coming across like she was better because I was telling her about the reconnect fees. She said oh no a supervisor commented and said do not allow more reconnect fees...

I was just wondering why when the lady I previously spoke with said she would. I asked to speak with a supervisor. I was on hold for 24 minutes!! Supervisor marine was very rude as well! Wouldn't explain just kept repeating over and over! Kept constantly interrupting me and belittling me! I asked for her name and she had a very bad attitude and just kept saying let me get to to customer service. I asked her to spell her name as well she did very fast and said okay and transferred me before I had the chance to speak!!! Something needs to be done or I will happily switch to another phone carrier! I will not deal with this again!