Walmart Money Card Green Dot Bank They are holding my tax refund in order to "verify my identity". Nationwide

Walmart Money Card aka Green Dot Bank have blocked my card once my tax refund was loaded onto it. They claim they need to verify my identity before releasing the block and that this will take up to 10 days. I believe they do this to many people in order to use the money interest free for 10 days. My identity was verified when I opened my account and several other times when I have called or logged into my account online. 

Every time I call the customer service department they tell me I have to wait for an update and that I cannot speak to anyone in their investigation department because they are in a back room and do not take phone calls. They can only communicate through email, but they would request the process be expedited.

Honestly this is rediculous. If they would let you know ahead of time that your identity needed to be verified by sending them your id and social security card I am sure everyone would do it BEFORE their tax refunds were deposited. 

I am a single mother of four boys. I need this money. My gas and electricity are both going to be disconnected tomorrow because I was counting on this money to pay those bills. It was -3 degrees where I live today. These people are unethical and it literally makes me sick that they can get away with this.