Walmart Money Card/Green Dot Bank Transaction Resolution Getting the runaround on fraudulent transaction, funds still not back in account Nationwide

There was a fraudulent transaction on my account for $354.99 right before Christmas. I had been hacked somehow, and the person made an unauthorized purchase on my eBay account. I noticed it the same day and called Walmart MoneyCard to inform them. This was on December 20th, 2016. I also informed PayPal, as it looked like it was done via PayPal. The Walmart MoneyCard people canceled the card that moment, there had been 2 more fraudulent transactions after the first but those weren't going through because of lack of funds. The gentlemen I was on the phone with at Walmart MoneyCard informed me of this, so they knew it was fraudulent activity. I was told I would be sent a replacement card ASAP, as it was a few days before Christmas and I now had access to NO funds at all. I was told it would go out the next day and I would receive it by Dec 23rd or 24th. I didn't receive it until the next week.

When I called before I received the new card, I couldn't get through to speak to anyone - I had to put in the last 4 digits of my card number, and since the old one was canceled and I didn't have a new one, the automated system kept hanging up on me. When the new card finally came, I was told there would be a resolution in 10 business days, by January 3rd, 2017. In the meantime, I had spoken to PayPal, who also was checking into this. I received a message from PayPal on January 3rd stating that they have confirmed that the charges were unauthorized and that they were processing the credit back to my card.

Well, on Jan 6th I received a notice from Walmart MoneyCard that I needed to sign and email a transaction dispute form, they needed a few more details to help them with their research. Seriously? So I called and was told that the "dispute" wasn't closed, I needed to sign and return the form and that it could take up to 45 business days. I asked why, in the multiple times I spoke with someone there, why I wasn't told I would need to fill this form out. No straight answer. I also asked what was there to still research? It's obvious it was fraudulent activity. What a load of BS... I'm totally getting the runaround from them. Ridiculous and completely unacceptable. I will be filing a complaint with the BBB as well.

Update Jan 19th: I emailed the transaction dispute form pn Jan 9th. On Jan 19th I called Walmart money card and was told it was still under investigation. I asked what was there to investigate, it had proven to be a fraudulent transaction. I stated the money should have been put back in my account already and this is unacceptable for a so called financial institution. I asked how long before this would be resolved. I was told it could take 45 days. I also asked again why, in the MANY times I'd spoken with someone I wasn't told about this dispute form until Jan 3rd. I didn't get an answer, only "I apologize for that ma'am". I'm a single parent who was laid off in September 2016, this is a lot of money to me. I stated I would be speaking with a lawyer, that maybe a lawyer could get some answers.

Another Update, january 26, 07...

Spoke with David at Green Dot Corp, was told in his files it's been notated that I asked for my dispute to be closed. SERIOUSLY?? I am beyond livid right now. I was told I have to resubmit the forms and basically start over. I asked who said I asked for it to be closed? He said it's in his notes, that on Jan 9th I spoke with someone and asked for my account to be closed. Um, yes, I spoke with someone then I emailed the dispute form the 9th, if I wanted it closed, why would I do that? Whoever I deal with at Walmart Money Card doesn't seem to know what they're doing, it doesn't matter who I speak with. This is absolutely unacceptable, I've done everything as asked. It's not like it's $5. it's $354.99 and I feel like I'm just getting the runaround from everyone.