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Report: #1281681

Complaint Review: Weight Watchers - Internet

  • Submitted:
  • Updated:
  • Reported By: Liz — Franklin Tennessee USA
  • Author Not Confirmed What's this?
  • Why?
  • Weight Watchers Internet USA

Weight Watchers Failed to Provide Service, Repeatedly Charging Card without Permission Nashville Tennessee

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I joined the program that allowed use of monthly meetings in my area AND full use of online support. They charged me for the full service.  They never provided access to anything online and repeatedly denied that I have an account.  I received no information on meetings either.  A few days after signing up, I filed a complaint with them regarding the failure to provide the services paid for and required as part of their transaction.  They refused to responsd. A few days later, I followed up and filed another complaint with them.  I revoked permission for them to charge me for services they failed to render and cancelled any "account" they may later claim I have.   I additionally requested refund for services not rendered.   They refused to respond.  A few days later, I again "cancelled" my account, requested a refund and alerted them to the failure to provide services.  However, at that juncture they charge me for another month of services - 2 weeks after they charged me for a month of services already. It appears they are charging me 2 times a month for a full month of services and refusing to provide those services. I'm disputing their charges right now and have filed a BBB complaint.  I will continue to follow up and file various complaints and alerts until I'm refunded the full amount of refunds taken from my account without providing any of the services for which the funds were supposedly remitted. 

This report was posted on Ripoff Report on 01/22/2016 09:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/weight-watchers/internet/weight-watchers-failed-to-provide-service-repeatedly-charging-card-without-permission-nas-1281681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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