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Report: #1533960

Complaint Review: Weight Watchers - New York New York

  • Submitted:
  • Updated:
  • Reported By: Robin — Welaka Florida United States
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  • Weight Watchers 675 Avenue of the Americas New York, New York United States

Weight Watchers App Doesn't Work and Won't Cancel My Subscription Internet

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I signed up for Weight Watchers July 26. They were running a special offer "Buy six months and get six months free."  I used the app for two weeks and it stopped working. I requested cancellation and a reimbursement. I called and spoke to Customer and Tech Support who were unable to assist.

I uninstalled and reinstalled the App and worked through Tech Support to no avail.

I wrote to Customer Service and received an email that stated "Please be advised this email address your note was sent to is no longer being monitored." This was confirmed by Customer Support. They refuse to reimburse or issue a refund for the subscription. Please be advised that they DO NOT offer any customer service other than by phone.

Weight Watchers is currently in financial trouble with 1.5 B in debt which is 10 times their publicly traded value. They are changing their program to be more "medical" oriented and use of drugs for weight loss. I am very disappointed with my experience using the app as well as with Customer Service. I cannot recommend it.

 

Robin Russo

 

This report was posted on Ripoff Report on 08/29/2024 08:44 AM and is a permanent record located here: https://www.ripoffreport.com/report/weight-watchers/new-york-app-doesnt-work-wont-1533960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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