AAA stranded, car overheated needed to utilize my AAA premier policy

My toyota overheated, parked quickly and began the process of requesting a tow to my house. Contacted AAA and figured a tow would come in an hour of so, Wrong. It was disorganized, sending me to a specialized call center, ect.

The phone person said if no one shows up in 2 hours, call back, after 5 hours, I called a private towing service who was there in 45 minutes. I was towed 28 miles and it cost $235.00, but i was finally home.

I figured i was out of luck but Triple A reimbursed me the full amount. I had to show proof of payment and business towing info. So it was kind of a mixed bag, but they did the right thing so I'm staying with them.