Report: #1499492

Complaint Review: Airbnb - San Francisco CALIFORNIA

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  • Airbnb 888 Brannan St San Francisco , CALIFORNIA United States

Airbnb Refusing to refund total amount for stay canceled due to hurricane Laura. San Francisco CALIFORNIA

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At the beginning of 2020 we booked an Airbnb stay in Galveston Texas. The stay was scheduled to take place from Aug. 28-Sept. 3 2020. We paid $582.61 in advance. On Aug. 25 a mandatory evacuation was issued for Galveston by the Governor due to the approaching hurricane Laura. As we were driving from over twelve hours away we had scheduled the first stop in Plano, TX on the 27th and heading to Galveston the next day.

All forecasts put Galveston on the outer band of the storm. We could not afford to drive twelve hours just to be turned away, and come back home so at the last minute we were forced to cancel and re plan our vacation. Airbnb has chosen to only refund $475 of the $582.61 we paid. That’s a difference of $107.61 and we want that back. 

This report was posted on Ripoff Report on 09/04/2020 05:17 AM and is a permanent record located here: https://www.ripoffreport.com/report/airbnb/san-francisco-california-due-1499492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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