Complaint Review: Annie Cloth - Guangzhou
Annie Cloth Bait and Switch Guangzhou
On October 22 I placed an order online(order #AC105087) to Annie Cloth for 5 items for a total of $51.79 and paid via PayPal
After waiting 2.5 weeks I emailed that I hadn't yet received my order. They did reply on 11/8 and said it was shipped. The order was received a week following.
When I opened the package the clothing items were clearly not as shown on the website. I reached out to ask about a return because it is their policy that you NOT return and item without first sending them a message which I did. I explained my disappointment with both items and they offered 8% cash refund and basically said that the costs for anything else would not be cost effective to me.
I do not think this is acceptable and made that known. These items were purchased as gifts but I would not give then away the quality is so bad. The shawl I purchased clearly looked like a woven knit shawl in earthy colors but when I received was printed cloth in similar colors but different design and material, obviously not as pictured.
The other item was a pair of "Autumn Winter Casual Basic Knitted Gloves" that again didn't match the description and had holes throughout the fabric! I have pictures
They also have been delaying contact with me and then told me the SKU# didn't match and they can't locate but I checked the wrapping and what I sent them was correct. Seems like another delay tactic
After I contacted them again stating that I didn't think it fair to offer 8% they increased it to 25% but I still don't think this is acceptable
This report was posted on Ripoff Report on 11/29/2019 11:34 AM and is a permanent record located here: https://www.ripoffreport.com/report/annie-cloth/guangzhou-bait-switch-1488398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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