Ashley Furniture Ashley Homestore Furniture purchased is garbage, and they sold us a bogus warranty! Highland Indiana

We made a purchase at this location, 10135 Indianapolis Blvd, Highland, IN 46322, on 09/09/19 in the amount of $1,572.52.  We purchased a couch, love seat, and extended warranty.  I was offered a warranty service for accidents that will protect my investments from all kinds of issues, including frame breakage.  The frame broke. We paid for the warranty service GBS (now rebranded as ProtectALL), which DSG sold us at the time of purchase. We were insured that we would be covered for this problem of frame breakage and if they couldn't fix it or would be replaced.

We filed a claim, with GBS. Instead of GBS sending someone out to examine the damage, my claim was fraudulently denied. The reasoning was, I didn't have coverage for frame damage. I was in shock and upset, because I know what I was sold. I went to the store management and have had a number of conversations with them. After many conversations, I was told the warranty I was sold was not valid and could not be helped.  I no longer want to do any sort of business with Ashley or DSG. I would like them to come pick up their crappy furniture and FULL REFUND of $1,572.52. I have supporting documentation that we are in the right.