Report: #1503895

Complaint Review: Ashley Furniture - Lancaster PA

  • Submitted:
  • Updated:
  • Reported By: MJG — Ephrata PA United States
  • Ashley Furniture 990 Plaza Blvd Lancaster, PA United States

Ashley Furniture Lancaster,PA location Broken Delivery Date Promises Lancaster PA

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I sold my house my deceased husband built after living there for 65 years. This was a very emotional process.

On Sept.6, 2020 my daughter helped me shop for new furniture for my new apartment. I placed an order with Ashley Furniture in Lancaster,PA for a sofa and 2 kitchen bar stools and paid in full $1346.20 including delivery on my VISA card. 

I was promised delivery by Nov.6, 2020 when I planned to move into my new apartment. My daughter called on Nov.6th, and was told delivery was delayed until Jan.19th for the stools; Feb.6, 2021 for the sofa, and they would keep updated every two weeks via email on status. No updates ever received and called numerous times to get updates.

Called on Jan.13, 2021 for update and told delivery date now March 20, 2021. Called the store today, Jan.14, 2021 and told I need to come into the store in person to cancel and process the refund. Given my age (88), health issues, and COVID situation I’m unwilling to do this. So I submitted a request for refund though the Ashley Furniture Customer Facebook Group and informed my Credit card company to dispute this charge.

This report was posted on Ripoff Report on 01/14/2021 01:55 PM and is a permanent record located here: https://www.ripoffreport.com/report/ashley-furniture/lancaster-pa-lancasterpa-date-1503895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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