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Report: #1528081

Complaint Review: Aspen Dental - Flowood MS

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  • Reported By: Anonymous — Flowood MS United States
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  • Aspen Dental Flowood, MS United States

Aspen Dental Poor work, poor customer service, overcharging and billing fraud Flowood MS

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If I could give zero stars I would. I went in for a emergent visit; broken tooth and was told it would need to be pulled. I was given antibiotics and pain meds to hold me over until I could be scheduled and have the tooth pulled and a temporary bridge put in place. I paid for my office visit, which my insurance said I shouldn't have paid, and had to pay in full for the procedure before it would be scheduled. I should have questioned that after looking back but I was in pain and needed relief. I went back for the appt for the temporary bridge and to have the tooth pulled. It was an ALL DAY mess from the time I walked into the door until the time I left. I was left in the waiting room for almost an hour and pulling my tooth was a nightmare. The dentist pulled/broke parts of my tooth and it took all day to have that done with my temporary bridge put in. I have received my bridge and it doesn't fit correctly and has caused pain on a regular basis; I refuse to go back becuase I am afraid of them trying to charge more and causing more issues/pain than they already have. Afterwards I have received insurance EOBs and was extremely overcharged. They have also sent a claim to my insurance carrier for a date that I wasn't seen and by a provider that I never saw. I can't get anyone to call me back in regards to the refund I am due or about the incorrect claim. I have also requested an itemized statement during the several times I have left a message for the "billing department" and have yet to receive a statement. I have contacted my insurance company about the incorrect claim and they are investigating. This happened a year ago and I am still having dental issues with the "work" they done. 

This report was posted on Ripoff Report on 08/09/2023 12:36 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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