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Report: #1493231

Complaint Review: Bank of America - Charlotte nc

  • Submitted:
  • Updated:
  • Reported By: Anthony Raymond — Baltimore Maryland United States
  • Bank of America 100 N. Tryon Street Charlotte, nc United States

Bank of America They refuse to return invested money of $120,000 Charlotte nc

*General Comment: POAs

*Consumer Comment: Another question

*Author of original report: poa

*Consumer Comment: OK

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BEWARE OF BANK OF AMERICA   THEY WILL STEAL YOUR MONEY. THEY HAVE NO "CUSTOMER SERVICE" SINCE THEY DO NOT CARE ABOUT THEIR CLIENTS.   My mother is 96 years old. My mother had $120,000 invested with MBNA in CD's. They merged with Bank of America. I went to my local branch in Arbutus on East Drive, where they refused to provide me with any information, and told me I should "forget about it!"

I tried calling the bank's main office, but could not speak with a live person. I called the branch back and requested a corporate number. The assistant manager refused me my request and said the manager would call me the following week. Of course I never heard from either one of them again. 

My documents indicate these investments. My mother and I are entitled to all the money she is entitled to, including of course any interest.   They are a pitiful excuse of a bank, and after reading my reviews, I hope that others will not have to suffer similar consequences.   Tony Raymond (((REDACTED))) Baltimore, MD (((REDACTED))) 410-247-0837 traymond51@hotmail.com

This report was posted on Ripoff Report on 03/23/2020 02:41 PM and is a permanent record located here: https://www.ripoffreport.com/report/bank-america/charlotte-nc-refuse-return-1493231. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#4 General Comment

POAs

AUTHOR: Walter - (United States)

POSTED: Sunday, March 29, 2020

Some banks don't accept POAs unless they are done on the bank's own form. Internet says BOA is one of the worst. If your mom is not incompetent, get a POA form from BOA and have her complete it. If she is incompetent, see if you cab have the lawyer that did the DPOA or at least another lawyer speak to a BOA excutive on your behalf to get this paperwork accepted.

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#3 Consumer Comment

Another question

AUTHOR: Stacey - (United States)

POSTED: Tuesday, March 24, 2020

Has your mother been deemed incompetent my a physician?? If not then the POA is not applicable at this time. You need to speak with an Attorney about this because until your mother is indeed deemed incompetent she will need to be present and sign documentation in order to get her funds.

So best course of action is to speak with an Elder Care Attorney and not post the POA on a public site. I deal with this at my job where I do work with the elderly in LTC and rehab. 

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#2 Author of original report

poa

AUTHOR: Anthony - (United States)

POSTED: Tuesday, March 24, 2020

Of course I did provide the power of attorney.

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#1 Consumer Comment

OK

AUTHOR: Stacey - (United States)

POSTED: Monday, March 23, 2020

DID you provide them documents of DPOA?? Did you provide them the Drs information stating that your mother was deemed incompetent and could not longer take care of her finances?? If not then your MOTHER is the one who needs to take care of this because she is the primary on this account. 

Simple solution - unless you can provide these documents then you are out of luck. 

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