Booking.com Are refusing a refund for unused services Concord CA

Why are you using some third party to do what YOU can and should be doing DIRECTLY and YOURSELF? LEARN THIS: You, me or anyone else ever, ever, ever, ever needs to use ANY of these slime ball third parties! JUST LIKE ALWAYS, you make your reservations directly yourself. If YOU would have done that, YOU would have YOUR refund. Instead, the slime at booking.com are laughing their rear ends off at you. They have YOUR MONEY and they can't wait to screw over another. NOTHING has changed in reservations. You call the hotel DIRECTLY and you make YOUR OWN reservations.