Boost Mobile Refused to return money for a defective phone Perth Amboy New Jersey

August 3rd, 2020 

On 07/19/2020 my wife and I went to the Boost Mobile store located at 634 State St, Perth Amboy NJ 08861. The purpose for our visit was to purchase a new phone for my Mother in-law because her Boost Mobile phone had died. She is 81 and is sheltering in place due to the pandemic.  My Mother in-law stated she wanted another flip phone; we were unable to find another flip phone, so we asked the sales associate who was in training “Did they have any flip phones”?

The sales associate checked in the rear room and asking his trainer for assistance. After they both looked for the flip phone my wife and I was told by the trainer that they didn’t have any so we settled on the Moto-E since it was the least technologically advanced phone for an 81 year old person.  

The sales associate trainee was having problems at the computer finalizing the sale and called his trainer over to assist him.  They activated the phone, I paid $85.00 with my credit card, I was given the credit card transaction receipt and we were on our way.  My wife and I live in NJ and her Mother lives in NY, so my wife took the phone to her on Monday 7/20/2020.  

My wife called her sister’s and asked if they could go over there and check the phone out since they also live in NY. The following day on Friday 7/24/2020 her sister called my wife and told her the phone was doing exactly what her Mother was complaining about. My wife went to NY the following day on Saturday 7/25/2020 to pick up the phone so she and I could observe the problem for ourselves. We charged the phone overnight and the following day on Sunday 7/26/2020 we experienced the exact same problems with the phone that her Mother was complaining about. Due to our schedules we weren’t going to be able to take the phone back to Boost Mobile until Sunday 8/2/2020.                                                                                                                                                                                                                                                    At 11:50 am Sunday 8/2/2020 my wife and I went to the Boost Mobile store so we could return the defective phone and get our refund. The sales trainee was not there but the sales trainer was. My wife and I explained the problem with the phone and when she tried to turn the phone on (Fully charged) it wouldn't turn on.  We told her we wanted a refund because we had purchased a flip phone from Boost Mobile’s website and that’s when she became nasty stating “You can’t get a refund after 7 day’s”. 

I then asked her “Where does it state their return policy on the receipt or posted in the store”?  I handed her the credit card transaction receipt and asked her “Where on the receipt does it state Boost Mobile’s return policy”? Obviously, the policy was not on the receipt or posted in the store.  She then went to the computer, while looking at the receipt she then grabbed a receipt book and said, “It’s on this receipt” I said “That’s fine but we were never given a hand written receipt with our transaction and if we had then I would have known the policy”.  

She began to thumb through the receipt booklet and when she found that on Sunday 7/19/2020 we weren't given a receipt she said “I see he didn’t give you a receipt” and I replied “That’s not my fault” that’s when she tried to write out a receipt and my wife stopped her and said “Oh no give us our receipt back”, she hesitated so I said “Just give us our receipt”, she gave me back our transaction receipt. I asked her “What is your name” she then mumbled her name, so I asked her again and she again mumbled her name, but my wife caught it and said “Naomi”, I then asked her “What is your last name and her reply was “I don’t have to give you my last name”.  As my wife and I started to leave she said, “Joesph helped you”, I replied “But you were training him”, and we left.