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Report: #1512646

Complaint Review: Brinks Home Security - Dallas Texas

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  • Reported By: Sonny — Swansea SC United States
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  • Brinks Home Security 1990 Wittington Pl Dallas , Texas United States

Brinks Home Security I canceled my month-to-month monitoring service, prior to the monthy renewal, then they sent me a bill for another month after I canceled, saying it takes 30 days to cancel Dallas Texas

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I did not chose brinks home security for a monitoring service. They took over from Protect America, another monitoring company who went out of business. I never saw or never signed anything, (contract), from brinks except that I got a notification for where to make monitoring  payments. I was on a month-to-month basis. I did not, nor do not, have any contract with brinks, however I continued to pay their inflated charges until I could get another alarm system or another monitoring company.

I bought another alarm system and signed up with another monitoring company. Prior to the end of the month, I called brinks, waited on the phone for 45 minutes, then finally got a rep. to tell them to cancel my monitoring. That rep. sent an email to me, with a "docusign" document, that I was required to sign to cancel my service. This document was ridicules! It said that I was to pay any fees that I owed, (I was paid to date), including any "cancellation fees" and that I had to agree to allow brinks to contact me, via phone, text, email, etc, with advertising, like it or not, to cancel their service. I didn't sign the document.

Now, I just received a bill for more than the monitoring fee, in the mail, stating that it takes 30 days to cancel monitoring and that I owe the new amount, before they will cancel my monitoring. Also, if I don't pay, they will report to credit bureaus.

This is out and out fraud! I will also be filing official complaints with the SC Attorney General, the Texas Attorney General, the US Postal Service and any/every other government agency who has jurisdiction over these scammer scumbags.

Do NOT, under ANY circumstances, get involved with this bunch of rip-off, fraudsters! I will be making sure that it will cost them a LOT more time and money to settle my case, than the amount they are demanding from me. It is amazing that a national company would stoop so low as this bunch has. YOU'VE BEEN WARNED!

This report was posted on Ripoff Report on 10/09/2021 03:18 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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