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Report: #1517391

Complaint Review: Brinks Home Security - Dallas Texas

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  • Reported By: judy — st paris United States
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  • Brinks Home Security P.O. Box 814530 Dallas, Texas United States

Brinks Home Security Protect America security my account bought by Brinks. I went to other security because of Brinks climbing monthly prices and poor/slow customer support and service. I'm continuing to get monthly bills $60+ . Told I was under contract until November 2022. Dallas Texas

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My husband installed Protect America security system, approx 2014.  He handled all security matters and payments from his e-mail and his bank acct.  We were pleased with system and customer/responce service.  My husband died Oct 2019.  I notified  Protect America, to put my name on acct., my e-mail address, and my banking info for payment, 11/2019, nothing else changed.

No contract was ever mentioned to me.  I'm not sure when Brinks bought my acct. maybe August 2020. Monthly bills increased, poor customer service, long waits, never returning calls. I spoke with Alex when I called to stop service, 1/28/22.  No contract mentioned.  I paid my January bill, in full 1/5/2022. Closed acct., removed all security pieces.  I'm still receiving monthly bills for $62.61. 

Description: 24-Hour monitoring, $49.99, cost recovery fee $6.40, tax, statement fee.  I spoke with Durnell, Brinks customer service 866-541-9453.  He said I was sent e-mail, requarding remaining payments of contact, through November 2022.  I never received, to which he replyed "doesn't matter, we sent it and you're under contract until November". 

Customer number is 702287152 Contract number 6102939.  I also have a text conversation with Brinks customer service at 274657, they would not give me an ID number. "In order for the cancellation to happen, you will have to pay remaining amount of contract signed 3-19-2014." I would assume my husband's death certificate might void this contract. 

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