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Report: #1520353

Complaint Review: Carchex - Cockysville Maryland

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  • Reported By: Shelbyll — Schertz United States
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  • Carchex 118 Shawan Road # 210 Cockysville , Maryland United States

Carchex I purchased an auto warranty June 21, 2022. I had to wait 30 days and put 500 miles on my vehicle before I can make a claim. I made a claim almost 2 months later and /American Auto shield denied my claim.  I’ve called them well over 11 times Cockysville Maryland

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On June 21, 2022 I purchased a auto warranty from Carchex. There was a 30 day and 500 mile wait before I claim could be filled. I found the clean that was denied due to a manufacturer service bulletin. The bulletin involves an evaporator core which can cause air conditioning to malfunction.

I contacted the manufacturer and based on my VIN, my vehicle wasn't affected by this service bulletin. I contacted Carchex/American Auto Shield with his information and they requested a years worth of maintenance. I probably provided that information and I called more than 10 times to get feedback.

No one is contacting me and as far as I know, my claim is still denied. I explain even the contract is worded upgraded parts, the manufacture is a subject matter expert and they say my car is not affected by the bulletin.

I sent an email to higher authority in Carchex about This matter and no return contact to date. Since making the claim, I've driven four weeks without AC in 100° heat. I've spoken with several people within that organization most were rude. This is my complaint and I am not done with Carchex/American Auto

This report was posted on Ripoff Report on 08/08/2022 09:23 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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